Delivery and Returns

 

Samples

Samples will be delivered within 3 working days.

For sample deliveries outside the UK Mainland, sample deliveries can take up to 2 weeks.

Our samples are A4 as standard, but if we can provide a larger sample, we will.

 

Delivery of Wallpaper Rolls, Cushions and Lampshades

All Surface House wallpaper is printed to order. Upon receipt of your order, we will arrange for your wallpaper to be printed. The wallpaper can take 15-18 working days to be printed and delivered to our studio.

We then inspect the wallpaper and dispatch it to you.

We want you to give you outstanding service so we will always deliver your order as quickly as we possibly can. We will also keep you updated throughout the production process and let you know the progress of your order.

 

A tracked delivery service will always be used to ensure that your items arrive to you promptly and safely. Either Parcel Force, DPD or UPS.

We are pleased to offer free delivery on all UK orders. For orders outside of the UK, please contact us – we will source the best price for delivery and adjust the order total for you.

 

Returns 

We have every confidence in our products, however, if you are in anyway dissatisfied with your purchase, you may return it at your cost

We ask that you take care in opening and storing your items, returns will only be accepted if they are in their original packaging and in an unused resalable condition.

Please ensure that returned goods are sufficiently packaged, protected and are sent via recorded delivery as we are unable to refund items that are damaged or lost in transit.

In the event of a fault with your item, please contact office@surfacehouse.com

Please note, you should check each product before installation. If the product is defective, a replacement or refund will be made to you.

 

Unused Rolls

You may return unused rolls, as long at they are still in their packaging.

Please note, it is advisable to keep a spare roll if possible, in case of any possible future damage to your wallpaper.

 

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If you have any questions about our delivery and returns, please do not hesitate to get in touch and we will be happy to assist you.